Refund Policy

Return & Refund Policy

At Elegance Choice, customer satisfaction is our top priority. We aim to ensure that every product is delivered in perfect condition. However, if you face any issues with your order, please review our return and refund policy carefully.

1. Return Eligibility

You may request a return or exchange if:

  • You received a damaged, defective, or incorrect item

  • The product is unused, unopened, and in its original packaging

  • You contact us within 24 hours of receiving the order

❌ We do not accept returns in the following cases:

  • Change of mind (e.g., no longer wanting the item)

  • Delays caused by courier or customs

  • Items that have been used, damaged after delivery, or returned without original packaging

2. How to Request a Return

To initiate a return:

  1. Contact our support team within 24 hours of receiving your order via:
    📞 WhatsApp/Call: +971522965651
    📧 Email: rashidagulraiz394@gmail.com

  2. Provide your order number, clear photos or video of the item, and the reason for return

  3. Once your request is reviewed and approved, we’ll either arrange a pick-up or provide you with return instructions

⚠️ Do not send any products back without approval. Unauthorized returns will not be accepted or refunded.

3. Refund Process

  • Approved refunds are processed within 5–10 business days after we receive and inspect the returned item

  • Refunds will be issued via the original payment method or as store credit

💵 For Cash on Delivery (COD) orders:
Refunds will be processed via bank transfer or store credit — cash refunds are not provided

4. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for the following:

  • Personal use items (e.g., undergarments or hygiene-related products)

  • Items that are custom-made or specially ordered

  • Items purchased on sale or discount

  • Products with unsealed or damaged packaging (after delivery)

5. Order Cancellations

  • You may cancel your order within 1 hour of placing it — provided it hasn’t already been processed or shipped

  • Once an order is shipped, cancellation is no longer possible

6. Return Shipping Costs

  • If the return is due to our error (e.g., damaged or wrong item), we will cover the return shipping cost

  • If the return is due to any other reason, the customer is responsible for return shipping

7. Need Help?

If you have any questions about returns, refunds, or exchanges, our team is happy to assist you:

📞 +971522965651
📧 rashidagulraiz394@gmail.com