FAQ's

Frequently Asked Questions (FAQ)

Welcome to Elegance Choice!
We’re here to make your shopping experience smooth and satisfying. Below you'll find answers to common questions about ordering, shipping, returns, and more. If you still need assistance, feel free to contact our support team.

Q. Is shopping on Elegance Choice secure?

A. Absolutely. Our website is secured with SSL encryption and follows industry-standard safety protocols. Your personal and payment information is kept confidential at all times.

📧 Need help? Email us at rashidagulraiz394@gmail.com

Q. How can I place an order?

A. It’s quick and easy!

  1. Browse your favorite products (Ladies & Men Garments, Bags, Child Outfits)

  2. Click “Add to Cart”

  3. Review your cart and click “Proceed to Checkout”

  4. Enter your shipping details

  5. Select your preferred payment method (including Cash on Delivery)

  6. Click “Place Order” – you'll receive confirmation via email or WhatsApp

Q. Can I cancel my order?

A. Yes, you can cancel an order by:

  • Logging into your account (if registered)

  • Contacting us within 1 hour of placing your order

  • Informing us during the confirmation call before shipment

📞 WhatsApp: +971522965651
📧 Email: rashidagulraiz394@gmail.com

Q. What is your return policy?

A. You can return a product if it is:

  • Damaged, defective, or incorrect, and

  • Reported within 24 hours of delivery

🔗 Please check our Return Policy page for complete details.

Q. What is your refund policy?

A.

  • Approved refunds are processed within 5–10 business days

  • Refunds are issued via the original payment method or store credit

🔗 Visit our Refund Policy page for more info.

Q. Are there any shipping charges?

A.

  • UAE: Free shipping on all orders

  • Other GCC countries: Shipping charges are calculated at checkout based on order weight and destination

Q. Which courier services do you use?

A. We work with trusted delivery partners including Aramex, DHL, and TNT to ensure safe and timely deliveries.

Q. How long does delivery take?

A.

  • UAE: 2–5 working days

  • KSA & other GCC countries: 5–10 working days

Note: Delivery times may vary due to customs clearance, stock availability, or courier delays.

Q. How can I order a product that’s out of stock?

A. If a product is out of stock, simply reach out to us. We’ll assist you with pre-order options or notify you once the item is restocked.

📞 WhatsApp: +971522965651
📧 Email: rashidagulraiz394@gmail.com